Please note that this is advice; you remain responsible for executing the correct method of maintenance and cleaning for your carpet.
Your carpet has been produced with the utmost care and attention. However, to keep your carpet looking and feeling good for as long as possible regular maintenance is necessary.
Keep your wool carpets looking great
When the carpet is first installed you will notice an accumulation of fuzziness from vacuuming. This is perfectly normal and will not shorten the life of your carpet/rug. It is merely the result of loose fibres created during the weaving process. “Pilling”, is a condition of the carpet face, in which fibres from different tufts tangle with one another, forming masses of fibres and tangled tufts. The last stroke of the vacuum cleaner should be in the pile direction. Do not use a vacuum with a beater bar brush, Vacuum using the vacuum extension below:
Foot traffic is responsible for 80% of all soiling. You can prevent damage to your carpet/rug by placing absorbent mats at the entrances to your home. These should be changed and cleaned when they become dirty.
If an area of your rug or carpet becomes spotted or stained, act quickly. Before applying any spotting agent pre-test it on an inconspicuous area of the carpet. Scoop up solids and blot liquids immediately after a spill occurs. Absorb as much liquid as possible with a white cloth or paper towel without scrubbing the area to prevent matting or fuzzing. Contact a hand-made rug cleaning professional immediately.
Spot clean by hand using a clean cloth/towel and spotters containing a MILD (pH range of 5-9) wool only dilute detergents that do not leave residues to spot. When performing spotting, blot the affected areas. Rubbing can cause fibre damage. When faced with an incident, speed is of the essence.
After some use you may experience various sprouting of small tufts of yarn: when loose tufts of yarn pop up or extend above the surface of the pile. This may occur for several months on a new carpet. This is a normal occurrence and is not a manufacturing defect. If you find a stray tuft protruding from the surface of your carpet, do not pull it out. Instead, cut it with scissors to the level of the surrounding pile.
With a new carpet, short pieces of fibre will shed from the pile during the first few months. This is to be expected and does not mean that there is a defect. The amount of fibre lost represents a very small fraction of the whole carpet. In the first few months a new wool carpet may experience some shedding of fibre. When vacuuming the carpet, you may notice the entire bag filled with this fibre. This should cause concern as it is normal and expected. Loose fibres, which are not held tightly by the yarn, are removed by vacuuming. The amount of fibre removed will decrease with each vacuum and eventually become very minimal.
Almost all cut pile carpets shade. This effect, called watermarking is caused by a slight directional change in the pile forcing light to reflect differently on the surface. It is similar to shading in velvet fabrics and may be mild to extreme. This is not a manufacturing defect. Although shading cannot be eliminated, regular vacuuming can help. Light and dark patches often appear on a cut-pile carpet shortly after it has been laid. This shading is usually most noticeable on plain velvet carpet. It is not a sign of wear, but simply the result of the new tufts being trodden down in varying directions.
