Date: 24.05.2024
Author: mattbritton
Category: Care guide

This care guide is for our Carrera, Bentley, Chablis, Monaco, Vogue Velvet, Vogue Velvet Luxe and Ultimate Twist ranges

Please note that this is advice; you remain responsible for executing the correct method of maintenance and cleaning for your carpet.
Your carpet has been produced with the utmost care and attention. However, to keep your carpet looking and feeling good for as long as possible regular maintenance is necessary.

Keep your carpets looking great

  • vacuum regularly
  • attend to spills quickly
  • professionally clean

Vacuum cleaning

To ensure your carpet will last as long as possible it is essential that you vacuum your carpet on a weekly basis from the moment of purchase, preferably with an electrically driven brush head on your vacuum. A brush head on your vacuum will remove dust and dirt better than the regular head on you vacuum. This will keep your carpet looking fresh, soft and new and prevent particles from becoming embedded in the pile. With new wool carpets small fibres are released which leads to the forming of plush, especially in the first few months. This plushing of the carpet does not affect the quality of your carpet; the plush is limited to a fraction of the total weight of the carpet. During these first months you should clear your vacuum on a weekly basis.

Preventative maintenance

You can prevent damage to your carpet by placing absorbent mats at the entrances to your home. These should be changed and cleaned when they become dirty.

Stain removal

Stains should always be treated immediately after forming to ensure the best chance of getting the stain removed completely. Please handle your stains as follows:

Step 1: Immediately soak a bath towel in cold tap water; squeeze out any excess water and place the towel on the spot of the stain. Leave the towel in this spot, without peeking underneath, until the towel is completely dry. Never rub or dab on a stain, by doing so you could harm the texture of the carpet. Never use any soap!

Step 2: Are there still stains visible after you have treated the stain as described in step 1? Please follow the steps on the ‘James Staindisc’ (below) or on the James website at www.james.eu/en/stain-removal. James products do not cause any damage to the carpet and are available via www.james.eu.
Do you have any questions regarding the maintenance and cleaning, can the stain not be completely removed, or are you uncertain about the treatment of stains with James products? Please go to the James website at www.james.eu, write an e-mail to info@james.eu or call the James Stain line for more advice: +31 (0)77 327 8008. Our carpet manufacturer has repeatedly tested these carpet ranges with James products and have seen remarkable results.

Of course you are able to use other cleaning products, as long as these products suffice to the following criteria:

  • To be used on carpets;
  • PH Neutral (6-8)
  • Does not contain any soap

Professional Cleaning

To ensure your carpet lasts for years and years, we advise you to get your carpet professionally cleaned once every year. Do make sure there is no soap residue being used during the cleaning process. Follow the experts advice and avoid walking on your carpet until it is dry – about 4 hours depending on the local climate.

James Staindisc

Below you can find the front side of the James Staindisc, here you can find the most common fresh stains. The Staindisc works as follows: Step 1: Choose your category and the type of stain Step 2: Look which symbol is mentioned and look for this symbol in the center of the Staindisc. Step 3: Follow the exact instructions mentioned in the centre of the Staindisc. For the complete instructions you should always consult the label of the product you should use. Is your stain not mentioned on the Staindisc? Please go to www.james.eu/en/stain-removal.

fresh stains

Below you can find the back side of the James Staindisc, here you can find the most common persistent stains. The Staindisc works as follows:

Step 1: Choose your category and the type of stain.

Step 2: Look which symbol is mentioned and look for this symbol in the center of the Staindisc.

Step 3: Follow the exact instructions mentioned in the center of the Staindisc. For the complete instructions you should always consult the label of the product you should use. Is your stain not mentioned on the Staindisc? Please go to www.james.eu/en/stain-removal.

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